Privacy Policy

Effective Date: November 6, 2025

Entity: KBGrabNGo, a division of The Eddy Incorporated

Jurisdiction: Province of Ontario, Canada

Contact: info@kbgrabngo.ca

1. Purpose

This Privacy Policy explains how KBGrabNGo (“we,” “our,” “us”) collects, uses, stores, and discloses personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

2. Collection of Personal Information

We collect personal information only as necessary to operate the Service, including:

• Account identifiers such as email address, phone number, and password.
• Order information, including items purchased, pickup location, and transaction details.
• Payment confirmation and related data provided by Stripe.
• Technical information such as device identifiers, application version, and diagnostic logs.
• Records of engagement with promotional offers and notifications.

3. Purpose of Collection

Personal information is collected for the following purposes:

• To process and fulfill food orders and payments.
• To maintain user accounts and verify identity.
• To provide support and communicate order updates.
• To improve application performance and reliability.
• To analyze aggregated usage data for operational improvement.
• To comply with legal and regulatory obligations.

Users may opt out of promotional or analytical tracking by contacting info@kbgrabngo.ca.

4. Consent

By providing personal information and using the Service, you consent to its collection, use, and disclosure in accordance with this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Storage and Safeguards

All personal information is stored on secure servers located within Canada. We employ administrative, technical, and physical safeguards appropriate to the sensitivity of the information, designed to prevent unauthorized access, disclosure, or misuse.

6. Disclosure of Information

We do not sell, rent, or otherwise market personal information. Information may be disclosed only:

• To Stripe for payment processing.
• To Firebase Cloud Messaging for delivery of transactional notifications.
• To vendors and service providers for order preparation and fulfillment.
• As required to comply with lawful requests, court orders, or applicable legislation.

7. Retention and Disposal

Personal information is retained only for as long as necessary to fulfill the identified purposes or as required by law. When no longer required, information is securely deleted or anonymized. You may request deletion of your personal information by contacting info@kbgrabngo.ca.

8. Cookies and Web Tracking

The KBGrabNGo website uses session cookies and similar technologies strictly for functionality and user authentication. No third-party advertising or behavioral tracking cookies are employed. Users may disable cookies in their browser settings, although certain functions may be limited.

9. Access and Correction Rights

Upon written request, you may access your personal information held by KBGrabNGo and request correction of any inaccuracies. Requests should be directed to info@kbgrabngo.ca. We may require reasonable verification of identity before fulfilling such requests.

10. Children

The Service is intended for users of legal age. We do not knowingly collect personal information from minors. If such information is discovered, it will be deleted promptly.

11. Updates to This Policy

KBGrabNGo may amend this Privacy Policy from time to time. The revised version will be posted on our website and in the application. The continued use of the Service following any update constitutes acceptance of the revised Policy.

12. Contact